Privacy Policy

1. Information We Collect

When you place an order, submit a booking request or apply for Inner Circle membership, we collect the details you provide: your name, email address, phone number, and any additional information included in your submission (such as payment references and proof-of-payment images).

2. How We Use Your Information

• To process and verify your orders and payments.
• To respond to booking enquiries and membership applications.
• To provide customer support and order status updates.
• To prevent fraud and comply with legal obligations.

3. Payment Information

Payments are completed manually through external providers (cryptocurrency networks, PayPal, gift cards). We do not store card numbers or bank credentials. We only retain the transaction references and proof images you submit for verification purposes.

4. Sharing of Information

We do not sell your personal information. Data may be shared only where necessary to fulfil your order (for example, with event venues for ticketing purposes) or where required by law.

5. Data Retention

Order records, payment proofs and application details are retained for as long as needed to fulfil the order, provide support, and meet our legal and accounting obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us through the enquiry form. We will respond to verified requests within a reasonable timeframe.

7. Security

We use reasonable technical and organisational measures to protect your data, including encrypted connections and restricted access to payment configuration. No method of transmission over the internet is 100% secure, but we work to protect your information in line with industry standards.

8. Cookies

The Platform uses session cookies to keep your cart and order tracking working. These are essential to the service and do not track you across other websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated revision date.